Herr, I had a different experience yesterday. Cox has raised rates and also has tightened up their discounts. I was getting 30% off of my internet and cable now can only get 20% off each + there was a rate hike on the retail price. The lady I was talking to was talking over me and was going off her talking points and trying to tell me I didn't know anything about the telecom industry. As I was trying to talk over her and ask to speak to her manager she cut off my cable and internet and then transferred me to her manager.
Then I got the retention specialist angle and got the same deal offered before but by then I actually got to find out there was not a different or better offer.