lease note: A record of this conversation may be retained for training purposes and to improve our service.
You are now chatting with Courtney
Courtney: Hi! Thank you for contacting Google Fiber. How can I help?
alex: courtney. where is my fiber?
alex: ** e **rd st 64114
Courtney: Let me find it for you, just a moment
alex: your install guy came and hit my puppy with a heavy throw line 2 weeks ago, and i still dont have it. itd be easier to forgive him if I had some sweet, sweet fiber
alex: i mean, a PUPPY
Courtney: Oh my gosh! I am terribly sorry about that! Let me check on what is going on in your area.
Courtney: Looks like we are in the process of installing the outside boxes in your area. As soon as this is completed we will give you a call to schedule the installation of services inside your home.
alex: last lady told me it was the weather. pleeeease dont say the weather
alex: how soon we talking, id like to make sure my puppy is inside so your guy cant go beating her again
alex: ?
Courtney: Unfortunately I do not have an exact date as of now...
Please note: A record of this conversation may be retained for training purposes and to improve our service.
You are now chatting with James
James: Hi! Thank you for contacting Google Fiber. How can I help?
alex: can i schedule can i schedule can i schedule
alex: ****homes north
alex: its imperitive that i be the first customer in my fiberhood
alex: imperitive
alex: imperative, rather
James: We aren't yet scheduling installations in the ***** Homes North fiberhood. The deadline to register for service is 6/27. After that, construction begins. Construction includes finishing any infrastructure construction, running the fiber to the outside of all the houses that registered, then finally scheduling the in-home installation. The outside installations will start by late July. The in-home installations will start by mid August.
alex: well thats terrible news
alex: thanks james
alex: do you show that im registered though?
James: You're welcome. Is there anything else I can help with today?
alex: **********@gmail.com ### E ##rd St. 64114
James: I do show that you're registered at ### E $$rd St
alex: fair enough. just go ahead and make sure that my house is red-flagged for vip/first install status
James: We'll do our best!
alex: youre tough, james. thanks again
James: You're welcome. Have a great day!