I'm working on a project for the state, and I just read about how Mississippi . . . that's right eff'ing Mississippi moved a bunch of stuff to the cloud several years ago and one component was their Unemployment. Despite massive increases in demand, very few if any processing problems, and supported by a dynamic cloud based phone system that allows them to Route calls to any rep that's plugged in to the Internet with their phone. So, full remote worker capacity right out of the gate. Developed after Katrina.
Sad that Mississippi is ahead of so many other states in that area.