Veteran of 14 moves (yep...former Riley Rat). Tell them what you want up front during the walk through, go buy them lunch and drinks, and don't hover over them. Your stuff will make it there. A few things may be scratched or broken. That's the nature of a move. You try moving 15,000 lbs, of crap and see how much of it arrives unmolested. Believe it or not, these guys generally do want to do a good job and appreciate the feedback. Also, if you're hiring on your own, the budget company is absolutely NOT the way to go. Experience counts in this business.