U-verse

[star seed 7]

Just got an e-mail from TWC.  They're quintupling my internet speeds at no extra charge.  Going from 20/2 to 100/10.  Thanks Google Fiber and Gigapower  .

Hmmm, KC area? I get 50/5 from them currently.

Austin.  Tons of competition here with broadband companies building out fiber networks.  ATT, Google, Grande and TWC are in an arms race, so to speak.  I assume this is aimed at customer retention.

Wait, a ku fan that doesn't live in kc? How do you quench your daily need for validation from like minded individuals? 

[Spracne]

Just got an e-mail from TWC.  They're quintupling my internet speeds at no extra charge.  Going from 20/2 to 100/10.  Thanks Google Fiber and Gigapower  .

Hmmm, KC area? I get 50/5 from them currently.

Austin.  Tons of competition here with broadband companies building out fiber networks.  ATT, Google, Grande and TWC are in an arms race, so to speak.  I assume this is aimed at customer retention.

Wait, a ku fan that doesn't live in kc? How do you quench your daily need for validation from like minded individuals? 

With speeds like these for a relatively inexpensive internet package  #validated

[star seed 7]

so you just surf "the phog" very quickly.  beta forums or classic view?

[Spracne]

so you just surf "the phog" very quickly.  beta forums or classic view?

I don't spend much time on Le Fou Phog, but when I do I'm usually in/out in 2 minutes.  Dropped in briefly tonight to insult a poster.  I looked at the bata5 forums the other day and I think it caused inflammation in my brain.  2 bright 4 me.

[AppleJack]

Good day everyone. I have a question - I am a Uverse customer and use the crap out of my wireless receivers. This Saturday I'm having people over at my mansion to watch sports. Right now I can get 2 receivers in my basement but want a 3rd for the day. Can I use someone else's wireless box? Are they synced with the account by S/N or MAC address or some crap?

[powercat_62]

Good day everyone. I have a question - I am a Uverse customer and use the crap out of my wireless receivers. This Saturday I'm having people over at my mansion to watch sports. Right now I can get 2 receivers in my basement but want a 3rd for the day. Can I use someone else's wireless box? Are they synced with the account by S/N or MAC address or some crap?

I tried using my wireless box at a friend's house a couple weekends ago and could not get it to work.  Even tired connecting it to the network with Cat5 without success. 

[AppleJack]

Hmm. wonder if I would need to bring his router over. crap, might not be worth it.

[Skipper44]

Hmm. wonder if I would need to bring his router over. crap, might not be worth it.

maybe use an xbox or a roku for WatchESPN on one of the secondary TVs instead of a 3rd box?

[WildcatNkilt]

UVerse retention services took care of me about a month ago.  I called to tell them my bill was too high and was debating lowering my service until G Fiber was in the neighborhood.  They locked me in with $117/mo payment for the next 12 months for U450, HBO, Cinemax, Showtime, 3 HD/DVR boxes, and the 2nd highest internet speed.  That package at normal cost would be over $250/mo.  Not bad right?

[Spracne]

Hmm. wonder if I would need to bring his router over. crap, might not be worth it.

It is not worth your time. Either use a streaming service or a digital antenna for the network games available OTA

[pissclams]

Hmm. wonder if I would need to bring his router over. crap, might not be worth it.

maybe use an xbox or a roku for WatchESPN on one of the secondary TVs instead of a 3rd box?

wtf, boom, applejack roasted

[AppleJack]

Hmm. wonder if I would need to bring his router over. crap, might not be worth it.

maybe use an xbox or a roku for WatchESPN on one of the secondary TVs instead of a 3rd box?

wtf, boom, applejack roasted

hey i have a PS4 

[pissclams]

this happy moment brought to you by the tech wizards at goEMAW

[Mrs. Gooch]

UVerse retention services took care of me about a month ago.  I called to tell them my bill was too high and was debating lowering my service until G Fiber was in the neighborhood.  They locked me in with $117/mo payment for the next 12 months for U450, HBO, Cinemax, Showtime, 3 HD/DVR boxes, and the 2nd highest internet speed.  That package at normal cost would be over $250/mo.  Not bad right?

@Gooch needs to do this when he calls to bitch about how our DVR is not working.

[WildcatNkilt]

UVerse retention services took care of me about a month ago.  I called to tell them my bill was too high and was debating lowering my service until G Fiber was in the neighborhood.  They locked me in with $117/mo payment for the next 12 months for U450, HBO, Cinemax, Showtime, 3 HD/DVR boxes, and the 2nd highest internet speed.  That package at normal cost would be over $250/mo.  Not bad right?

@Gooch needs to do this when he calls to bitch about how our DVR is not working.

The retention service guy was awesome.  He agreed that there was no reason I should have to pay that much, and said after the 12/mo contract is about to end to call him/retention services back.  He said I should never have to pay over $120/mo for cable and internet no matter the amount of channels or internet speed.

[Gooch]

UVerse retention services took care of me about a month ago.  I called to tell them my bill was too high and was debating lowering my service until G Fiber was in the neighborhood.  They locked me in with $117/mo payment for the next 12 months for U450, HBO, Cinemax, Showtime, 3 HD/DVR boxes, and the 2nd highest internet speed.  That package at normal cost would be over $250/mo.  Not bad right?

@Gooch I need to do this when he I call to bitch about how our DVR is not working.

[Mrs. Gooch]

UVerse retention services took care of me about a month ago.  I called to tell them my bill was too high and was debating lowering my service until G Fiber was in the neighborhood.  They locked me in with $117/mo payment for the next 12 months for U450, HBO, Cinemax, Showtime, 3 HD/DVR boxes, and the 2nd highest internet speed.  That package at normal cost would be over $250/mo.  Not bad right?

@Gooch needs to do this when he calls to bitch about how our DVR is not working.

The retention service guy was awesome.  He agreed that there was no reason I should have to pay that much, and said after the 12/mo contract is about to end to call him/retention services back.  He said I should never have to pay over $120/mo for cable and internet no matter the amount of channels or internet speed.

So you just said "Hey I'm thinking about reducing my service, what can you do for me?" ?

[meow meow]

UVerse retention services took care of me about a month ago.  I called to tell them my bill was too high and was debating lowering my service until G Fiber was in the neighborhood.  They locked me in with $117/mo payment for the next 12 months for U450, HBO, Cinemax, Showtime, 3 HD/DVR boxes, and the 2nd highest internet speed.  That package at normal cost would be over $250/mo.  Not bad right?

@Gooch needs to do this when he calls to bitch about how our DVR is not working.

The retention service guy was awesome.  He agreed that there was no reason I should have to pay that much, and said after the 12/mo contract is about to end to call him/retention services back.  He said I should never have to pay over $120/mo for cable and internet no matter the amount of channels or internet speed.

post or pm his name and number

[Spracne]

UVerse retention services took care of me about a month ago.  I called to tell them my bill was too high and was debating lowering my service until G Fiber was in the neighborhood.  They locked me in with $117/mo payment for the next 12 months for U450, HBO, Cinemax, Showtime, 3 HD/DVR boxes, and the 2nd highest internet speed.  That package at normal cost would be over $250/mo.  Not bad right?

@Gooch needs to do this when he calls to bitch about how our DVR is not working.

The retention service guy was awesome.  He agreed that there was no reason I should have to pay that much, and said after the 12/mo contract is about to end to call him/retention services back.  He said I should never have to pay over $120/mo for cable and internet no matter the amount of channels or internet speed.

So you just said "Hey I'm thinking about reducing my service, what can you do for me?" ?

I just say that I dont feel like the value of what im getting matches the amount im paying. Then I mention <insert competitor> quoted me basically identical services for <insert a little less than how much you want to pay>.  The trick about threatening to cancel, though, is you have to mean it.

[WildcatNkilt]

UVerse retention services took care of me about a month ago.  I called to tell them my bill was too high and was debating lowering my service until G Fiber was in the neighborhood.  They locked me in with $117/mo payment for the next 12 months for U450, HBO, Cinemax, Showtime, 3 HD/DVR boxes, and the 2nd highest internet speed.  That package at normal cost would be over $250/mo.  Not bad right?

@Gooch needs to do this when he calls to bitch about how our DVR is not working.

The retention service guy was awesome.  He agreed that there was no reason I should have to pay that much, and said after the 12/mo contract is about to end to call him/retention services back.  He said I should never have to pay over $120/mo for cable and internet no matter the amount of channels or internet speed.

So you just said "Hey I'm thinking about reducing my service, what can you do for me?" ?

I just say that I dont feel like the value of what im getting matches the amount im paying. Then I mention <insert competitor> quoted me basically identical services for <insert a little less than how much you want to pay>.  The trick about threatening to cancel, though, is you have to mean it.

Yea pretty much this.  I said I was paying way too much for cable/internet.  Either they need to give me new discount offers or I was going to limit my cable/internet package and move to Google Fiber when it gets in my neighborhood (explained how it was better value, etc.).  They looked at my bill, agreed I shouldn't be paying what I was paying and gave me a custom contract.  I actually had U300 and they gave me U450 plus all premium channels and higher internet speed for under $120/mo (3 HD/DVR box house).  This will be my payment for the next 12 months and they said to call back and do it again.  Retention services are out of AT&T HQ (Dallas).  Usually the calls you make hit an office in Atlanta or oversees and it's a subcontracted call service.  It was much easier than I thought it was going to be.  I'm very happy with UVerse and hope I can get UVerse Fiber in the future.       

[raquetcat]

Uverse is the easiest company to get a discount with, I've called them about something completely non related to the price and the customer service rep asked me if I was trying to lower my bill, I said sure, I now have one of my wireless receivers free until 2049, not even g'E ing. you can almost name your own price.

[Spracne]

The only thing I like about uverse is that they provide competition. They otherwise suck.

[Tobias]

uverse is in salina now but cox is still a better deal.  woof

[raquetcat]

Uverse is the easiest company to get a discount with, I've called them about something completely non related to the price and the customer service rep asked me if I was trying to lower my bill, I said sure, I now have one of my wireless receivers free until 2049, not even g'E ing. you can almost name your own price.

I misspoke, my free wireless receiver discount is good until 2096!!

[raquetcat]

The only thing I like about uverse is that they provide competition. They otherwise suck.

They're the same as Cox, but they aren't afraid to whore themselves out to keep your business, basically