so, i hired a tax "specialist" to do my taxes this year. i had a few questions that i wanted to get answers to, and figured it was worth the relatively low expense to have someone do them for me (i owe quite a bit of money). i ended up finding a CPA online that charged $75 for the return; and $25 to efile. i visited the office exactly one week before the deadline, and was overly apologetic in coming to her so late. (in no way, shape or form was i expecting/wanting outstanding or exceptional service, and said as much)
but, i didn't expect/want awful service, either.
to recap:
-i basically had to walk her through basic things such as win/loss statements (casinos)
-she finished my return, and told me she would e-file the next day
-upon arriving home, i realized she had done something wrong and needed to make a change
-i researched for hours to answer questions she couldn't (my email went unreturned)
-she told me she would apply the change(s), thanked me for going "above and beyond" (lol), then said she'd e-file
-i emailed asking if she would confirm the amount; she did not reply
-i emailed asking if she would confirm that the IRS received the e-file; she did not reply
-i called her; she did not answer
i sent my IRS payment via snail mail today (i'm a dinosaur), including a 1040-V voucher that i'm not certain is the right amount. but as of now, i'm second-guessing myself and wondering if i should have sent my entire tax return. i opted not to, since i THINK she e-filed it; but again, because of her inability to send confirmation (it's been four days), i am now beginning to wonder if she even e-filed my return.
so now, i have two questions:
1. did i deserve better service? i have tried to keep correspondence to a minimum, and apologize every time i send an email, and definitely feel like i'm bothering her. but at the same time, i feel like since she took me on as a client, she should fulfill her obligations at least minimally (i feel like i'm asking for the bare minimum here)
2. should i e-file my own tax return? if for some reason my tax return WAS filed by her, and then i file it AGAIN, will the IRS scream at me, or consider it to be null and void, or whatever? i'd file my own right now if there were no repercussions for "double sending."
thanks!