Ooof. Just relived the nightmare that was my last valentine's day. Teleflora, you guys. Just the absolute worst.
Details? I am always jumping around between these flower places and don't think I've ever been terribly impressed by any.
teleflora doesn't really do anything themselves (in dlew's case, absolutely nothing) - just a large network of local B&M florists that handles (or doesn't handle) orders
Basically, they biffed up a delivery that I had called for weeks in advance and double checked on the day before. When I received word that the flowers hadn't been delivered (from her) I called and learned they had the absolute worst customer service in the entire world.
Basically, the whole episode ended with me getting a refund (I denied their request to redeliver the flowers), filing a BBB complaint, and using ProFlowers.
Proflowers is absolutely the way to go.