I got into something of a shouting match while honoring KK today.
I ordered (bowl/white/black/sofritas/veggies/hot/pico/lettuce) through the app with a 12:15 pickup time. When I got there at 12:15, the pickup line was a complete cluster. 8 or so people just gathered around the second register. They clearly hadn't made any of these orders yet. The woman working the register was just asking people their names who were at, or near the front of the cluster, about two at a time, then going back and making the food, and returning about 5 minutes later.
I'm standing there for about 15 minutes and when she returns, a couple of bros behind me start say their names. I step in and say "hey wait a minute, some of us have been here for while." This guy takes offense to this and says "okay well we're all in line here. chill the F*** out. we'll all get our food when we get it." I tell him "well I saw you come in after me. I've been here for 15 minutes. it's my turn." I got my food shortly thereafter.
the moral of this story is that chipotle needs to get their online ordering system together -- they either need a separate queue/window for online orders or need to take fewer online orders for a given time. no excuse for not having the order ready at, or immediately after the pickup time.