The lack of upgrades and international point redemptions are great, valid arguments against southwest for frequent travelers. So I don't understand why seven and his followers always complain about the derp-yness or the boarding process or the amount of help at the gate counter. Like clams said, you're flying domestic from KC to Cleveland or Jacksonville or Boise - everyone is equally derpy, and the boarding process is a mess for every airline because people are afraid of missing out on overhead bin space. And lmao at talking to a gate agent.