i had the same problem a few years back when passport was just getting started. when i called some numbers on the website no one really had a clue what passport was or who operated it. finally after several unsuccessful calls and emails to get it cancelled i had to resort to contacting someone i knew personally in the dept to get it fixed. and the best they did was refund half of it (but it did get cancelled). goodluck.
i have long since learned to never order anything on that site. i make all my ticket purchases in person with cash. cause most people working in the athletic dept cust serv. are either 80 year old grandmas or students who don't give a #$@%.
