Best Buy Return/Warranty Question

[nhladky81]

I have a question for those that may have dealt with Best Buy and their repair/warranty policies.  My wife bought me a ps3 for Christmas last year (2007), and got the extended Best Buy warranty.  Now since that purchase we have moved apartments and we are having trouble locating the warranty documentation.  My PS3 bit the dirt last night and won't play games/Blu-Ray discs (yet DVD's work fine). 

Will I have any problems with Best Buy and using their extended warranty?  I can tell them the day it was purchased and the purchase amount (From Card Transcripts), but for the actual receipt I'm not sure we can come up with it.

I know the other option is contacting Sony since it's still within the year warranty, but I'd rather be able to take it to a local Best Buy and exchange it that way.

Thanks in advance.

[Saulbadguy]

They should have a record of it. My advice:  Find a man at customer service. Women like to do things by the book, so your luck may not be so great w/ them.  Tell them the situation quickly, and be clear.  If they give you any flak, just ask for a manager. 

[ArchE_Cat]

They should be able to look up  the info using the following:

credit card number
name used when purchasing
serial numbers of your PS3 (easiest)

[pissclams]

i haven't heard of many ps3's that have died, sucks that yours did.

[nhladky81]

Yeah, it's really wierd, I haven't heard of that many dying either.  Good news and bad news from Best Buy.  Good news is that they were able to pull up the original receipt, but they only have the 40GB's in stock (Mine is an 80GB).  They are getting new 80GB Bundles in June 10th (To coincide with Metal Gear Solid 4 Release).  So I should (hopefully) be able to trade in my old system and get the new bundle with MGS4! 

[pissclams]

that's very cool b/c the new 80Gb MGS4 systems are packaged with the new dualshock 3 wireless controller

[nhladky81]

Yup!!

Do you have a PS3 'Clams ?  What's your PSN ID?

[pissclams]

Yup!!

Do you have a PS3 'Clams ?  What's your PSN ID?

not yet.  was waiting for the ceramic white one but doesn't look like it will be out anytime soon.  proly grab a MGS4 model next month.

[Saulbadguy]

Yup!!

Do you have a PS3 'Clams ?  What's your PSN ID?

not yet.  was waiting for the ceramic white one but doesn't look like it will be out anytime soon.  proly grab a MGS4 model next month.

Don't think that is even coming out.

[steve dave]

Gunmetal bro!:

http://gizmodo.com/392459/homemade-gunmetal-playstation-3-ooh-looks-violent

[pissclams]

Yup!!

Do you have a PS3 'Clams ?  What's your PSN ID?

not yet.  was waiting for the ceramic white one but doesn't look like it will be out anytime soon.  proly grab a MGS4 model next month.

Don't think that is even coming out.

it's already out in japan, i can't imagine a reason why they wouldn't release it here at some point.
the bigger issue, and one I thought would be incorporated into the new released ceramic white Sku, is a larger 120+ GB HDD.  don't really care about the color but would prefer the white as it is closer to the color of the 360, but they are going to be released with larger HDDs.  the MGS4 Sku is still 80gb.