send them an email telling them you want the new better bonus applied. if you just got it recently they will probably give it to you. they have a message thing on their website.
I will try this. Just got my card last week
They never answered...
they will. did you send it correctly? did you get an automated response that they received it? sometimes it takes a day or two longer than they tell you it will to get back to you but they always do.
Just a bit of a delay.
Thank you for contacting Chase regarding your Sapphire
Preferred account ending in xxxx.
I regret that we are unable to upgrade or apply the 50,000
bonus points offer to your existing account. This offer
was for accounts with an annual fee of $125.00. Upon
review, I see that your account ending in xxxx has an
annual fee of $95.00. I apologize for any inconvenience
this may cause.
Although we appreciate your loyalty, we ask that you trust
that this decision is the same for all members. We feel
that adhering to the same policy for all members is the
best way to remain fair and consistent.
On the other hand, I understand that you are interested in
the 5,000 bonus points offer after adding the first
authorized user to your account. Please respond with the
name of the person you would like to add on the account as
Authorized user and we will be happy to apply the 5,000
points to the account.