Here's some assistance we gave to SteveDaveDuh a few weeks ago. All of the goEMAW department leaders, or "mods", pitched in to help this customer.
guys...sorry you guys got sucked in to my fishing trip on GPC...Had no idea you guys would get so worked up over a little rfishing on GPC
SteveDaveDuh,
Trim handles all the QA and customer service stuff around here, I just deal with the servers and stuff. Can you PM both of us what it is that you were mentioning? Honestly, I am at a loss... 
SteveDaveDuh,
Trim here. I assure you we at goEMAW take all of our customer's concerns very seriously. Please direct me to the episode at issue and I will promptly see that it is addressed by myself or the appropriate moderator. GO CATS!
Thanks,
Trim
Member Relations Department
SDD,
I'm sure this is overly precautionary, but I'm bringing in Limestone to this discussion. He's in charge of the goEMAW legal department. He's obviously going to have to be involved if anybody has been less than fair with you. Again, knowing the other goEMAW leaders as I do, I'd be surprised if this can't be resolved quickly and effectively. But as always, better safe than sorry.
Look forward to hearing from you.
Trim
Member Relations Department