Ya there's plenty of retards on both sides of the fence though.
You have to give apple their credit where it's due, most people (like the girl in your example) don't want to or can't figure out how to do the things they can do with their iphones on other phones like an android device.
Steve jobs is their greatest asset and their biggest risk, if Apple's board wasn't dominated by Steve Jobs, they'd be protecting their future and beginning the process of separating themselves some from him. Anything happens to him (or if he continues to pull jackass crap like has happened with the new iPhone 4) and Apple is screwed b/c people link Apple's success with him, which is appropriate because of his contribution to the company but it's too damn risky to do that. Notice how Microsoft and Bill Gates aren't synonymous as they once were.