I put a jihad on U-verse. When it works, it's fine, but woe to the man who experiences hardware issues. Their tech support is horrendous, but the main problem is their distribution network. Unlike the cable company, you can't go in and swap out faulty equipment. They have to ship it to you, and there is only one shipping speed - no expedition. Someone forgot to push a button and the order for my new equipment never went through. Long story short, I was without internet/tv for a week. The tv wasn't an issue, but for someone who worked primarily at home at that time, that amount of downtime was a deal breaker. I switched to TWC so that I wouldn't run into that type of issue in the future. For me, the decision is more about the avoidance of pain.