Co-worker has flights to Italy in July. Called today and they told him they zeroed out every reservation for flights past July 3 on specific flights. They’re basically holding for rebooking when they rework their schedule, but to the customer it still looks booked on the same flight. He couldn’t cancel for a refund, but could rebook for another time. He noticed that business class was cheaper now than what he paid for coach. They let him change to business class for no change fee and refunded him the difference. If in the rescheduling process they don’t keep that flight he could probably get a full refund or accept getting rebooked business on a different flight.