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« on: September 15, 2010, 11:07:15 PM »
This one tops the other one. Un-freaking-believable.
So I go into the dealer (another big KC dealer with a used car lot onsite) Monday to look at a car I saw online. Unsolicited, the used car sales manager--seems like a good guy with good product knowledge, unlike the other place--gives me a price well below sticker. I kinda thought it was a gimmick that it happened, but whatever, the new price was below our target range, so that's cool. Got a mechanic to look at it and someone had jacked with the electrical system to put in a custom stereo. Was pretty leery of that, so we passed on it Tuesday afternoon.
Then we gave him what our price range was on something similar and he had one that was newer, safer, and had many less miles. It was stickered above our price range but he offered it to us at $10,200, which worked for us. We test drove it overnight and it checked out with the mechanic with only minor problems. Filled out the paperwork tonight to verify we were who we said who we were so we could cut the check. Well, the used car manager wasn't there tonight, so the new car manager came in and told us that he couldn't sell it at that price because it was below what it cost them plus their fixes. The other manager had missed something when he quoted us the price. Said we could have it for $11,700, then $11,200. No way in hell was I going to pay a dime more than what was offered by their own guy. Wish I had gotten that $10,200 in writing--I could consider going to the AG then. The new manager offered to let us test drive an Isuzu Rodeo that was older with more miles that was in our range. Never mind that those things are shitty.
We had gone in with the intent to buy and now they were jacking us around. Needless to say I was pissed. My wife was in tears. We're tired of spending every evening shopping and borrowing her mom's car. I'm going to have a chat with the GM tomorrow. Doubt it will do any good. Will make sure to let everyone I know about this raw deal if it doesn't, including the Better Business Bureau and any reviews I can find online.
I understand that they need to make a profit, but their sales manager made the offer. Sometimes for good service, you have to man up and make good on your promises. rough ridin' assholes.