Hyatt sent me 8,000 points because the Executive Suite I stayed in at the St. Louis Regency at the Arch had some serious problems (no outlets on one side of the bed, one of the side tables was damaged significantly, the bathroom door was not capable of shutting and had lots of damage from people trying to force it shut, on demand movies didn't work the first night, the second night when we got it to work it was literally worse quality than any VHS movie I've ever watched, and housekeeping never came the entire time even though we only had the do not disturb sign up for an hour our entire stay and that was in the very late afternoon). I used my "free night at any property" nights. Should I ask for them to credit me back one of those instead of the 8,000 points? Does anyone know if there's any precedent for that?